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Refund Policy

To initiate a return, please contact us with your order number ( from the Contact Us Page) so that we may review the issue and determine the best course of action. Please note that we will not issue refunds unless we are contacted first. Returns must be made within 30 days of purchase and products must be sealed. A refund will be issued minus the actual postage costs incurred by us from your chosen shipper, regardless of whether the order was above or below $99, as well as the return postage costs incurred by your selected courier. Please be aware that a 15% restocking fee will also be applied to your return.

Please note that all sales of clearance products are final and cannot be returned.

If there are any damages or claims, we request that you retain the shipment and packaging for 30 days for inspection. Failure to do so may result in your claim being denied.

For partial returns, a standard postal rate will be deducted from your refund if your order is under $99. The rates are $9.95 + tax for Canada Post, $12.95 + tax for UPS, and $9.95 + tax for Purolator.

If there is an error with your order, please notify us within 48 hours of receiving your package. We strive to ensure that you receive your order quickly and accurately. Please keep your invoice, which contains your full order details, for your records.

Please note that we will not reship items, as the manufacturer does not cover postage costs. Instead, you may submit your product claim directly to the distributor or manufacturer.

We reserve the right to reject, correct, cancel, or terminate any order for any reason whatsoever. If the price of any product you ordered was displayed incorrectly on our website, we will provide you with an opportunity to place an order at the correct price.

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