Customer Service
Our service team is always here to help.
Common purchase queries answered
Orders and Shipping
We offer free shipping on all orders of $100 or more.
Returns are only accepted within 5 days of delivery. Please contact our customer service team to initiate the return process.
We only accept payment through E-Transfer Interac.
All our products are sourced and made in Canada, and are guaranteed fresh.
Yes, we accept affiliates who have a following of 3,000 or more. Please contact our customer service team for more information.
How can I contact customer service?
A: You can reach us through our live chat feature on our website, or you can email us at hello@canasupps.com.
Yes, we take data privacy seriously. You can read our privacy policy on the footer.
Yes, we take data security seriously. You can read our data policy on the footer
If you need to swap an item
Returns and Exchanges
Returns are only accepted within 30 days of delivery. Please contact our customer service team to initiate the return process.
Learn more here – https://canasupps.com/shipping-policy/
Parcel/Shipping labels are generated directly from the information you provide on the ‘checkout page’. Please ensure all information you enter is correct. If an error is made with your address and your selected shipper (Canada Post, UPS, Purolator or Couriers Plus) has to correct the error to ensure delivery an additional charge of $22.49 will be charged to your account. If the address cannot be corrected by your selected shipper (Canada Post, UPS, Purolator or Couriers Plus) and the item is “returned to sender”, we are charged by the shipper for the return postage and the additional charge incurred to reship. These charges will be charged to your account. If at that time you choose to cancel your order we will issue a refund for the item(s) once received back at our warehouse MINUS the postage incurred to send it to you and the return postage to ship it back to us. Please double check your address to ensure it is complete and accurate.
Please reach to us to help you out or learn more here https://canasupps.com/refund-policy/